Project Manager - Customer Care

Are you an experienced project manager with a passion for leading international, multidisciplinary projects? As a Project Manager - Customer Care at AMF Bakery Systems, you take ownership of Repair & Modernisation projects from start to finish, working closely with customers and teams worldwide to deliver innovative solutions and ensure successful project outcomes.

What do we offer you?

• Monthly salary between €4.500,00 and €5.500,00 based on a 40-hour work week (depending on your knowledge and experience), excluding allowances

• Travel allowance (€0.23 per km) and an excellent pension plan (PME)

• Long-term employment contract (we are not looking for freelancers/contractors)

• Flexible working hours, with the possibility to work partly from home

• 8% holiday allowance

• Collective labor agreement Metalektro, including 27 vacation days & 13 ADV days per year

• Profit-sharing scheme, depending on the company’s annual results

• Work in an enthusiastic and innovative team

• Informal working atmosphere, team events, and Friday afternoon drinks

• Plenty of opportunities to grow in your role, depending on your ambitions

Responsibilities of Project Management Team Lead - Customer Care

• Leading projects for Repair & Modernization: from the moment the customer signs (and often already at the order proposal) through to the SAT and official delivery.

• Managing and guiding a multidisciplinary – and sometimes multi-site – project team from start to completion.

• Simultaneously involved in multiple international projects.

• Establishing milestones and technical processes with all stakeholders and ensuring everyone stays on track throughout the order fulfillment process.

• Collaborating closely with customers: managing expectations and proactively advising/supporting them during qualification and validation activities (FAT, SAT, Project Closure and evaluation).

• Monitoring the project's scope, schedule, budget, and delivery dates (POC).

• Actively contributing to improvement initiatives within project implementation according to the Markel Business System.

  Occasionally:

• Collaboration with OCCR and CCR team

• International travel around the world to project sites

• Minimum 3 years experience in project management roles

• 3 - 5 years of experience in the industry (food industry is a plus)

• Excellent written and verbal communication skills, both in Dutch and English

• Autonomy and sense of responsibility

• Systematic work attitude, goal-oriented

• Mindset ''Customer focus''

What kind of company will you be joining?
At AMF Bakery Systems, you will be part of a close-knit and proud team of colleagues who contribute to the success of industrial bakeries worldwide. What connects us is our drive to innovate and our care for the world around us. Together, we developed the first industrial hydrogen-powered oven – a big step toward a more sustainable future.

In the Netherlands, we work with over 190 colleagues from our locations in Gorinchem, Amersfoort, and Nieuwleusen, and we are part of the international Markel Food Group. At AMF, everyone feels at home – whether you work in the office, in the workshop, or at a customer’s site. We believe we are stronger together when everyone feels welcome, heard, and valued.

Diversity and inclusion are part of our DNA. We welcome people with different backgrounds and ideas, because we know that this mix leads to smart solutions and strong teams. You belong here – exactly as you are.

Together, we are building more than machines. We are building a future where we can grow, learn, and make an impact – together.

Acquisition in response to this advertisement is not appreciated. Unsolicited CVs from agencies will be considered the property of AMF Bakery Systems.

Do you have any questions? Feel free to call or email me at viera.banda@amfbakery.com | +31 (0)6 22 081 056