Customer Care Representative

Are you customer-focused, communicative, and passionate about making a real difference for clients? As a Customer Care Representative at AMF Bakery Systems, you are the first point of contact for our customers, ensuring an excellent service experience with your solution-oriented approach.

What do we offer you?

• Monthly salary between €3.800,00 and €4.500,00 based on a 40-hour work week (depending on your knowledge and experience), excluding allowances

• Travel allowance (€0.23 per km) and an excellent pension plan (PME)

• Long-term employment contract (we are not looking for freelancers/contractors)

• Flexible working hours, with the possibility to work partly from home

• 8% holiday allowance

• Collective labor agreement Metalektro, including 27 vacation days & 13 ADV days per year

• Profit-sharing scheme, depending on the company’s annual results

• Work in an enthusiastic and innovative team

• Informal working atmosphere, team events, and Friday afternoon drinks

• Plenty of opportunities to grow in your role, depending on your ambitions

Responsibilities of Customer Care Representative

• Respond to customer inquiries via phone, email, chat, or social media.

• Handle complaints and resolve issues in a professional and empathetic manner.

• Provide technical or product-related support.

• Escalate complex issues to the appropriate department when necessary.

• Process orders, returns, and changes accurately.

• Maintain and update customer records in CRM systems.

• Identify recurring issues or customer needs.

• Share customer feedback with internal teams (e.g., sales, product development).

• Ensure high levels of customer satisfaction and compliance with service-level agreements (SLAs).

• Contribute to process improvements and customer experience enhancements.

• Coordinate with logistics, sales, IT, or finance to resolve customer queries effectively.

Occasionally:

• Consignment Service to First Line Support Engineer

• Support for planning field work with department head

• Carrying out inspections, repair and maintenance of existing equipment

• Participation includes toolbox, pre-install, feedback meetings

• Strong verbal and written communication skills

• Customer-oriented and empathetic approach

• Ability to multitask and work under pressure

• Familiarity with CRM systems and Microsoft Office

• Problem-solving mindset

What kind of company will you be joining?
At AMF Bakery Systems, you will be part of a close-knit and proud team of colleagues who contribute to the success of industrial bakeries worldwide. What connects us is our drive to innovate and our care for the world around us. Together, we developed the first industrial hydrogen-powered oven – a big step toward a more sustainable future.

In the Netherlands, we work with over 190 colleagues from our locations in Gorinchem, Amersfoort, and Nieuwleusen, and we are part of the international Markel Food Group. At AMF, everyone feels at home – whether you work in the office, in the workshop, or at a customer’s site. We believe we are stronger together when everyone feels welcome, heard, and valued.

Diversity and inclusion are part of our DNA. We welcome people with different backgrounds and ideas, because we know that this mix leads to smart solutions and strong teams. You belong here – exactly as you are.

Together, we are building more than machines. We are building a future where we can grow, learn, and make an impact – together.

Acquisition in response to this advertisement is not appreciated. Unsolicited CVs from agencies will be considered the property of AMF Bakery Systems.

Do you have any questions? Feel free to call or email me at viera.banda@amfbakery.com | +31 (0)6 22 081 056