Team Lead Project Management - Customer Care

Do you combine strong project management skills with natural leadership? As Team Lead Project Management - Customer Care at AMF Bakery Systems, you not only oversee international Repair & Modernisation projects but also guide and develop your team of project managers. With a customer-first mindset, you ensure projects are delivered successfully while driving team performance, improvement initiatives, and cross-department collaboration.

What do we offer you?

• Monthly salary between €5,000.00 and €5,900.00 based on a 40-hour work week (depending on your knowledge and experience), excluding allowances

• Travel allowance (€0.23 per km) and an excellent pension plan (PME)

• Long-term employment contract (we are not looking for freelancers/contractors)

• Flexible working hours, with the possibility to work partly from home

• 8% holiday allowance

• Collective labor agreement Metalektro, including 27 vacation days & 13 ADV days per year

• Profit-sharing scheme, depending on the company’s annual results

• Work in an enthusiastic and innovative team

• Informal working atmosphere, team events, and Friday afternoon drinks

• Plenty of opportunities to grow in your role, depending on your ambitions

Responsibilities of Project Management Team Lead - Customer Care

• Leading projects for Repair & Modernization: from the moment the customer signs (and often already at the order proposal) through to the SAT and official delivery.

• Managing and guiding a multidisciplinary – and sometimes multi-site – project team from start to completion.

• Simultaneously involved in multiple international projects.

• Establishing milestones and technical processes with all stakeholders and ensuring everyone stays on track throughout the order fulfillment process.

• Collaborating closely with customers: managing expectations and proactively advising/supporting them during qualification and validation activities (FAT, SAT, Project Closure and evaluation).

• Monitoring the project's scope, schedule, budget, and delivery dates (POC).

• Actively contributing to improvement initiatives within project implementation according to the Markel Business System.

• Lead Daily Management - CC Project Management Coaching and team development

• Report / Escalate to CC Projects, Engineering & Field Execution Manager 

• Lead and mentor project managers within the customer care department, ensuring alignment with strategic goals and consistent project execution.

• Monitor and manage the overall project portfolio, ensuring deadlines, budgets, and quality standards are met across multiple initiatives.

• Coordinate resource planning across projects and teams, balancing workload and priorities based on business needs and customer impact.

• Act as the key liaison between customer care leadership, project teams, and other departments to ensure cross-functional alignment and communication.

• Handle escalated project issues, risks, or delays, and implement corrective actions to keep projects on track.

• Evaluate and improve project management methodologies, tools, and workflows within the customer care environment.

• Track team and project KPIs, generate reports for CC Projects, Engineering & Field Execution Manager , and use data to drive continuous improvement.

Occasionally:

• Collaboration with OCCR and CCR team

• International travel around the world to project sites

• Minimum 5 years experience in project management roles

• 3 - 5 years of experience in the industry (food industry is a plus)

• Excellent written and verbal communication skills, both in Dutch and English

• Autonomy and sense of responsibility

• Systematic work attitude, goal-oriented

• Mindset ''Customer focus''

What kind of company will you be joining?
At AMF Bakery Systems, you will be part of a close-knit and proud team of colleagues who contribute to the success of industrial bakeries worldwide. What connects us is our drive to innovate and our care for the world around us. Together, we developed the first industrial hydrogen-powered oven – a big step toward a more sustainable future.

In the Netherlands, we work with over 190 colleagues from our locations in Gorinchem, Amersfoort, and Nieuwleusen, and we are part of the international Markel Food Group. At AMF, everyone feels at home – whether you work in the office, in the workshop, or at a customer’s site. We believe we are stronger together when everyone feels welcome, heard, and valued.

Diversity and inclusion are part of our DNA. We welcome people with different backgrounds and ideas, because we know that this mix leads to smart solutions and strong teams. You belong here – exactly as you are.

Together, we are building more than machines. We are building a future where we can grow, learn, and make an impact – together.

Acquisition in response to this advertisement is not appreciated. Unsolicited CVs from agencies will be considered the property of AMF Bakery Systems.

Do you have any questions? Feel free to call or email me at viera.banda@amfbakery.com | +31 (0)6 22 081 056