Service Coordinator

Are you someone who enjoys helping customers with offering, processing, and coordinating requests for machine upgrades/modifications, service projects & parts? Do you have some technical background? And does it give you a good feeling when you have been able to help our customers (large bakeries) with ordering parts and other technical solutions?

Would you like to work at an internationally operating machine building company in the food industry, and do you feel at home in a small and dedicated Customer Care team, where the working atmosphere is super cozy? Then this is your chance, and we would love to talk to you!

As a Service Coordinator, you are the first point of contact for our customers. You ensure a customer-oriented handling of all service requests and ensure the desired execution of service activities by our field service technicians. In addition, you handle requests for technical inspections, maintenance, repairs, and resolving malfunctions.

The team is close-knit and like a family. With the motto: one for all, and all for one!

What we offer you:

• Monthly salary in the range of €3,600.00 to €4,400.00 based on 40 hours; depending on your knowledge and experience

• Travel allowance (€0.23 / km); vitality budget up to €25 net per month and a very good pension provision (PME)

• Flexible working hours, hybrid working possible

• Holiday allowance 8%

• CAO Metalektro including 27 vacation days and 13 ADV days per year

• Profit sharing, depending on the profit for the year

• Working in an enthusiastic and innovative team

• Informal work atmosphere, team outings, Friday afternoon drinks

• Initiatives are embraced

• Plenty of room to grow in your role depending on your ambitions

What will you be doing:

• First point of contact for customers (mostly via email)

• Offering, processing, and coordinating requests for Machine upgrades/modifications, Maintenance, Parts, Technical inspections, and advice on (preventive) maintenance etc.

• Preparing customer-specific quotations

• Proper follow-up of service requests, from PO to shipment

• Correct administrative processing of requests and orders in the system

• Central point of contact within AMF for service assignments

• Ensuring good preparation and follow-up of service visits including reporting

• Translating customer signals to the business

• Contributing to continuous improvement

What kind of company will you be working for?

At AMF Bakery Systems, you are part of a close-knit and proud group of colleagues who contribute worldwide to the success of industrial bakeries. What connects us is our drive to innovate and our care for the world around us. Together, we developed the first industrial oven on hydrogen - a big step towards a more sustainable future.

We work with over 220 colleagues in the Netherlands - from Gorinchem, Amersfoort, and Nieuwleusen - and are part of the international Markel Food Group. Within AMF, everyone feels at home: whether you work in the office, in the workshop, or at the customer's location. We believe that together we are stronger when everyone feels welcome, heard, and appreciated.

Diversity and inclusion are in our DNA. We are open to people with different backgrounds and ideas because we know that this mix leads to smart solutions and strong teams. You belong - just as you are.

Together, we are building something bigger than just machines. We are building a future where we can grow, learn, and make an impact together.

Acquisition as a result of this advertisement will not be appreciated.

If you have any questions, feel free to call or email me - viera.banda@amfbakery.com | 06-22 081 056

• Completed relevant MBO education level 4

• Minimum of 2 years of experience in a commercial inside sales role in a technical environment

• Technical insight (you can read a technical drawing and have some understanding of the operation of production machines)

• Excellent customer orientation, hands-on, accurate, and stress-resistant

• Excellent command of Word and Excel

• Ability to work well independently in a team

• Excellent command of the Dutch and English language

• Experience with CRM and ERP systems is a plus